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Training Courses:
Interpersonal Skills & Relationships at Work1 day course
Purpose
To help people gain the knowledge and skills in building better quality working relationships.Benefits of attending
- Gain a greater awareness of your behaviour and its effects on others
- Develop the skills that enable you to build good working relationships
- Learn two processes for dealing with difficult behaviour of others in a variety of situations
Course Outline
- Understanding the qualities, characteristics, mannerism and behaviours of good and poor team members/leaders
- Taking responsibility for behaviour: what motivates you and others
- Assessing your values - how they interact with your work responsibilities
- The importance of assertiveness and its links with self-esteem and confidence
- The skills of interpersonal communication: listening, feedback, observing and questioning
- Handling criticism and Foundations for Good Relations
- Working with others to resolve difficulties using the 4-step method and open communications model
- Action Planning
- Training